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To do all these things a porter must be fit, be able to think clearly
in an emergency, and be polite and friendly.
8. Try to remember the verbs in the text about William
O’Neill and complete these sentences, then read the text again and
check your answers.
1. We t __________ patients by wheelchair or stretcher...
2. We l __________ and c__________ heavy equipment...
3. ... and we d___________ of all the waste.
4. We c____________ it each day and t____________ it away for
recycling.
5. Each hospital bed p___________ 4.5 kilos of waste every day.
6. We d___________ the post... and b__________ letters for pa-
tients...
9. Read the following telephone dialogues and complete these
notes that the Head Porter makes of the phone calls.
The Pathology lab wants (1) ...................... and (2) ............... .
Take (3) ..................... to the waste bins. They are outside (4)
.................., near the (5) ................ on the (6) ..................... .
Ward 4 needs a (7) ................ to take a patient to (8) .................. .
The porter’s office
H=head porter, W=porter Wahid, B=porter Brian
H Sure, right away. Hello, Wahid? Are you there?
W Yes.
H Where are you?
W I’m at the top of the stairs outside Physiotherapy.
H OK. Can you go across the hospital to the stores and collect a box
of disposable syringes and take them to the Path lab? And also, a
wheelchair.
W Box of syringes and a wheelchair. OK.
H Porters’ office... Yes, Doctor Sayed, I’ll do that.... Hello, Brian?
B I’m here.
H Doctor Sayed from Cardiology wants a porter. They’ve got a lot
of empty bottles – can you take them to the bins?
B Where are they?